Government agencies operate under a particular set of constraints that the private sector doesn't fully share. Public records requirements, strict retention schedules, compliance frameworks that vary by jurisdiction. Plus constituent expectations that have risen alongside commercial digital experiences.
Many agencies are doing this work with lean teams. The appetite for large, multi-year technology overhauls has diminished.
Now it's time for a more pragmatic approach: identify the processes generating the most paper, the most manual coordination, or the most compliance risk, and address those first.
For city, local, and state agencies, that tends to mean HR documentation, permitting, licensing, and constituent-facing forms — areas where the gap between current operations and what's possible is wide enough to close incrementally without a full-scale transformation initiative.
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