Privacy and Disclaimer Policy

Collection of Personal Information

If you browse any Softdocs website, you may generally do so anonymously without providing any personal information by declining cookie tracking. However, there are cases in which we may ask you for personal data. For example, we will occasionally conduct online surveys to better understand the needs and profile of our visitors. In addition, we request personal information when you register to receive additional information regarding our products and services, download marketing materials, sign up for a newsletter, send us a question, or request a demonstration of our products. Even if you choose not to give the information we request, you can still visit most of the Softdocs website, but you may be unable to access certain options, offers, and services.

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Softdocs Mailings/Marketing Communications

If you provide us with personal information and choose to join an email list, we will place you on that list to receive emails regarding product/service updates, special offers, important issues and new products and services of Softdocs. If you do not wish to receive email updates or other marketing communications, please contact us at the opt-out email address.

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Sharing and Use of Personal Information

Personal information provided to us may be used for marketing and promotional purposes only by Softdocs. Except as described in this policy, Softdocs does not rent, sell, or otherwise distribute to third parties your personal information entered on this site without your consent, unless required by law or as disclosed to you when the information is collected.

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Cookies and IP Tracking

This site uses cookies for site administration purposes and content improvements. If for any reason you wish to not take advantage of cookies, you may have your browser not accept them, although this may disable or render some unusable features of the Softdocs website.

This website also may detect and use your IP address or domain name for internal traffic monitoring and capacity purposes or to otherwise administer our website. No personal information is obtained; rather, just the patterns of usage of our various users may be tracked to provide you with improved service and content based on aggregate or statistical reviews of user site traffic patterns.

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HubSpot

This website uses HubSpot. HubSpot is for managing and conducting marketing efforts. Information is stored on HubSpot servers. We may use this information to get in touch with users who have voluntarily provided their personal information to determine which of our services are most relevant. All of the information we collect is subject to this Privacy Policy. We use all collected information solely for the purposes of optimizing our marketing efforts. It is never shared with third parties. ↑ Return to top

Other Analytic Tools

We use Google Analytics and other traffic analytic tools to gather aggregate, non-identifiable information. Such tools enable us to gather information such as traffic patterns to pages and other content, device usage, geographic locations, and other technical statistics. Additionally, we currently use Salesforce Community, which allows us to register users on our website and better understand what content they are browsing and which products are of interest to them for ranking and marketing purposes.

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Linked Sites

Please be advised that this website contains links to third-party websites. The linked sites are not under the control of Softdocs, and we are not responsible for the content, privacy practices, or other activities of any linked site or any link on a linked site.

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General Data Protection Regulation (GDPR)

Residents of the European Economic Area (“EEA”) may be entitled to rights under the GDPR. If you qualify, these rights are summarized below.

If you request to exercise your rights under the GDPR, we may require verification of your identity before we respond to any such request. If you are entitled to these rights, you may exercise your rights with respect to the personal information that we collect and store:

• the right to withdraw consent to data processing at any time;
• the right of access to your personal information;
• the right to request a copy of your personal information;
• the right to correct any inaccuracies in your personal information;
• the right to erase your personal information;
• the right to data portability, meaning to request a transfer of your personal information from us to any other person or entity as chosen by you;
• the right to request restriction of the processing of your personal information; and
• the right to object to the processing of your personal information.

You may exercise these rights free of charge. These rights will be exercisable subject to limitations provided by GDPR. Any requests to exercise your rights may be sent to the data protection officer. The following person has been appointed as Softdocs’ data protection officer:

Name: Terri McKinney
Mobile: 803.602.2574
Email: compliance@softdocs.com

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Changes to the Privacy Policy

Softdocs reserves the right to change or update this policy, or any other policy or practice, at any time. We will provide individuals who have submitted personal information to us with reasonable notice of material changes to this website. Additionally, you are encouraged from time to time to review any updated versions of this policy, as indicated by the effective date of this policy set forth below. Any changes or updates will be effective immediately upon posting to the Softdocs site. Your use of this website after such changes or updates have been posted signifies your acceptance of the changed terms.

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Disclaimer

The Softdocs Community is used for instructional purposes to help our customers with support requests and for knowledge sharing. The Community allows a place to enable collaboration with other institutions, submit product requests, access product documentation, ask and respond to questions, and share instructional articles, including tips and tricks that possibly illustrate examples of third-party services or software.

You and other third parties may be permitted to share instructional data, code snippets, images, etc. You acknowledge by using this site that third-party content may not have been tested or vetted in your specific environment using your institution’s technology and applications. Therefore, Softdocs assumes no responsibility or liability for any content posted by you or any third party. In no event shall Softdocs be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence, or other torts, arising out of or in connection with the use of the Softdocs Community. Softdocs. does reserve the right to monitor, edit, and remove any content or activity without prior notice.

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