Softdocs Services

Digital transformation under any scope is an organizational commitment. Our best-in-class, award-winning services perfectly complement your investment in our document management and process automation platform.

Outcome-Based Professional Services

At Softdocs, our implementations are focused on your success. Our outcome-based services articulate the end goal and build toward it without you worrying about ridiculous overages. Our mantra of partnership starts with a fair, predictable deployment schedule.

Outcome-Based Approach

Your implementation is based on a custom SOW unique to your institution’s specific needs and objectives. As institutional priorities change, so do our project plans.

Consulting-Led Training

Softdocs expert consultantslead hands-on training delivered in your Softdocs instance with actual production-ready content areas, forms, and processes.

Predictable Spend

Gone are the days of hourly fees and burn rate reporting. Our one-time implementation fees are all-inclusive with no hidden fees or extra charges.

We were surprised at how easy implementation and training was and how well it worked out of the box. Softdocs seamlessly integrates with our ERP and other systems, saving staff time by eliminating data re-entry while providing students with a modern digital experience. The Softdocs service team was top-notch—very supportive and walked us right through the process.

MK Smith, Director of Application Services Seattle University
G2 Award Logo: Users most likely Recommend
G2 Award Logo: Users most likely Recommend

Data & System Migration

Many Softdocs customers choose our platform to replace outdated, legacy document management systems in order to gain modern features like workflow automation and no-code forms design. Softdocs has helped customers migrate hundreds of customers from ImageNow, OnBase, and others with more than 1 billion documents successfully moved.

1b+ documents
migrated
  • ImageNow/Perceptive Content
  • Hyland OnBase
  • Nolij
  • OpenText AppXtender
  • Laserfiche
  • Docusign

Customers that Migrated to Softdocs from ImageNow

University of Massachusetts System
Seattle University
Indiana Wesleyan University
Casper College
Medical University of South Carolina
La Salle University
Amarillo College
Webster University
Western Nebraska Community College
Santa Barbara City College
Coast Mountain College
Wilkes Community College

Our previous solution, ImageNow, required overwhelming preparation, costly implementation fees, and lacked consistent support. We needed a long-term ECM solution that truly fit our institution. Comparing the cost of expanding our old system to implementing Softdocs in full made the decision easy. Softdocs’ expertise in higher education financial aid has been a huge win for our college, and Softdocs is now a natural part of our workflows. We’re very happy we made the switch.

Ken Wardinsky, CIO North Idaho College

Managed Services For a Next-Level Partnership

Accelerate ongoing projects with expert technical resources from Softdocs. Boost ROI through expedited design of eForms and workflows, implement organizational change faster and with less disruption, and free up IT staff from the minutia of system maintenance.

Managed Services

Ideal for deployment expansions or projects of clearly defined scope. Engagements range from three months to multiple years.

Premier Services

Outsource ongoing system administration tasks to Softdocs and use us as an extension of your team to help get stuff done. Get maintenance requests for:

  • User, role & profile management
  • System configuration changes
  • Form updates
  • Workflow administration
  • SSO updates
  • Turnkey process administration

Premier+ Services

For customers with a robust roadmap of process improvements and expansions. Everything in Premier Services, plus:

  • Dedicated Premier Service specialist
  • Personalized consultation sessions
  • Managed system expansions to additional departments
  • New process design
  • Custom form development

Softdocs is a great product — intuitive for users and backed by exceptional support. They set the bar high. With their training, we can manage e-forms, document types, security, and imports ourselves — something that took weeks with ImageNow’s support. I had concerns about moving documents off ImageNow due to our customizations, but Softdocs’ service team was top-notch, supporting and guiding us every step of the way.

Peter Cross, Senior System Analyst Saint Michael's College

Explore the Complete Softdocs Platform

Document Management

Secure student records, HR, finance, and other documents within an integrated repository.
User-Friendly eForms

Build user-friendly eForms to securely and reliably capture precise key data.
Workflow Automation

Design digital, no-code workflows to transform, simplify, and enforce key business processes.
Intelligent Document Processing

Automate data extraction, classification, and validation for every captured document.
Unlimited eSignatures

Expedite approval processes with unlimited electronic signatures.
Print Customization

Connect printing processes with document management to control content from capture to distribution.

Out of all vendors, only Softdocs took the time to understand our needs and have a conversation with no pressure for a sale. It was really comforting to us to know that a company took some time to invest in us.

Mike Mullenix, Business Applications Support Engineer​ Education Affiliates

Ready to talk?

We'd love to show you the full power of the Softdocs Platform for your organization. If you're interested in seeing a custom demo, fill out the form and we'll be in touch right away.