Security Without Compromise

The Softdocs document management and process automation platform is designed with security at its core. All data — employee records, student folders, financial transactions, transcripts, facilities information, contracts, and more — is protected to the highest standards. No shortcuts, no compromises.

Security Standards

Setting industry-leading standards for security, privacy, and data integrity are fundamental to how Softdocs delivers document management and process automation for every customer.

We start with the industry standards: SOC 2 Type II, NIST SP 800-53, and CJIS compliance. These stringent frameworks go beyond checkbox requirements.

  • SOC 2 Type II validates ongoing operational excellence.
  • NIST SP 800-53 provides a rigorous security control framework trusted across government and education.
  • CJIS includes the above and ensures the highest standards for protecting sensitive criminal justice data.

Security that Never Leaves Your Control

Granular Access Security

Softdocs gives you the tools to protect your data at every level

  • Document-level security keeps sensitive information exactly where it belongs.
  • Role-based access makes permissions simple to manage.
  • Conditional access by monitoring sign-in locations and devices, our system applies tailored protections to keep attackers out.

With Softdocs, you get both powerful protection and complete accountability — keeping your organization’s data safe, compliant, and under your control.

Responsible AI

Built for the ethical standards of education and government

Softdocs AI used in tools like Intelligent Document Processing and Intelligent Transcript Processing enhances productivity by automating document workflows, data extraction, and classification.

We never use organizational data, employee data, student data, or citizen data to train AI models. You institution remains in control. The security of sensitive information is never compromised and privacy is always respected.

Responsible AI isn’t just a feature. It’s our commitment to measurable efficiency with staff in charge every step of the way.

Maintain a Best-in-Class Security Posture

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Robust Access Controls

Tightly control what users see

Manage logins carefully with single sign-on (SSO) and multi-factor authentication (MFA). Ensure users see only what they should with granular role-based access.

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Audit Trails for Everything

Maintain strong compliance posture

Track every action with a complete audit trail. With continuous monitoring and detailed logging, you strengthen day-to-day security as well as maintain audit readiness.

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Constantly Upgraded

Scale with secure cloud infrastructure

Always on. Always ready. The Softdocs Platform runs in the cloud with a 100% browser-based interface. No local risks, no security patches, no downtime from upgrades.

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Data Encryption

Get military-grade protection

Your data is protected with military-grade, global standard AES-256 encryption at rest and TLS 1.2+ in transit.

Prepared for the Unexpected

Natural disasters, hardware failures, and unforeseen events can disrupt operations. The Softdocs Platform, hosted on Microsoft Azure infrastructure, ensures your data remains protected and accessible, even in the face of extreme adversity.

With real-time monitoring, advanced threat detection, and automated backups, Softdocs is an ideal ingredient of your disaster recovery plans. In fact, organizations like Katy ISD in Texas have experienced firsthand the importance of digital transformation in safeguarding records during disasters.

When Hurricane Harvey hit, it completely devastated one of our campuses — we lost everything, including all of our permanent records. Years of student data were gone overnight. It took us over five years to rebuild those records just to stay in state compliance. [Softdocs] keeps student records safe while ensuring compliance with state, local, and federal requirements. It’s been a real positive for our district."

Mary Frances Schmidt, Professional Registrar Specialist Katy ISD

Dive Deeper

Blog Post
Compliance at the Heart of Security: An Interview With Our Director of Compliance and Operations

Join us for an interview with Softdocs Director of Compliance and Operations on how Softdocs approaches SOC 2 compliance and more.

Security Compliance
Blog Post
Softdocs Sets the Standard in Security Compliance: SOC 2 Type II and NIST Achievements

Learn how Softdocs reinforces document management security with SOC 2 Type II, full NIST 800-53 compliance, and TexasRAMP Level 2 certification.

Security Compliance
Webinar
Demo Day: Strengthening Compliance & Security with Softdocs

Maintaining compliance and securing sensitive records is critical for government agencies. Manual processes increase risks, slow down audits, and make access control difficult. Softdocs provides a secure, digital-first approach to records management, helping agencies automate compliance tasks, enforce security policies, and ensure audit readiness.

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