Most institutions go live with a document management or workflow platform and then face the same quiet problem: the internal capacity to administer and expand it doesn't keep pace with demand. New departments want onboarding. Forms need updating. Workflows need adjusting. IT has other priorities.
Premier and Premier+ Services are structured around that reality. Rather than logging support tickets for routine administration, institutions have direct access to a dedicated Softdocs specialist who handles configuration, form updates, workflow changes, and system expansions as an ongoing engagement.
Premier+ extends that further — adding personalized consultation, managed system expansions, and custom form development for institutions that want a more active partnership rather than a break-fix relationship.
For lean teams, it's all about having knowledgeable resources who already understand your environment.
Case Studies Related to Managed Services
How Roger Williams University Achieved Nine Years of Integrated Workflow Success with Softdocs
Roger Williams University built nine years of campus-wide workflow automation with Etrieve, turning a small team into an engine of institutional process improvement.
Rockingham Community College Expands the Etrieve Platform Across Campus
Ellucian integration and focus on education convinced Rockingham Community College to deploy Etrieve with Softdocs Managed Services to augment their team.
How Oakland Community College Replaced Two Legacy Systems and Saved 15,000 Hours Annually — Without Increasing Costs
Oakland Community College replaced ImageNow and Docusign with Etrieve from Softdocs, integrating with Ellucian Colleague SaaS using Ethos.
Recent Webinars on Managed Services
Product Update
Key platform release overviews, including roadmap updates.
