OnBase is an enterprise-grade platform, and it shows. The depth of configuration it offers comes with a corresponding depth of administrative overhead — dedicated admins, long implementation cycles, and a licensing model that tends to expand in ways that are difficult to budget for.
Not to mention upgrade cycles that require budget line items and can take systems down for weeks.
For institutions that don't need that level of complexity, the ongoing cost of maintaining it is hard to justify. The migration conversation usually starts not with a single breaking point but with a slow accumulation of friction — slow upgrades, expensive support engagements, and departments that have stopped asking IT for new workflows because the process takes too long.
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