Document Management and Process Automation for Public Safety

Replace outdated processes with secure solutions that enhance efficiency, transparency, and collaboration for faster, data-driven decision-making in critical situations.

Public Safety Transformed

Softdocs empowers public safety organizations to thrive in the digital age. Our comprehensive platform streamlines workflows, fosters collaboration across departments, and ensures the integrity and accessibility of critical information. This translates to improved efficiency, enhanced transparency, and data-driven decision-making. 

  1. Mobile-ready forms to replace paper documents in the field
  2. A secure, searchable archive of all departmental documents to get answers in seconds
  3. Automated workflow to route inquiries instantly to the right party

The Softdocs Platform empowers public safety department to do more — with fewer headaches and maximum transparency.

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Law Enforcement Agencies (LEAs)

Streamlining processes from incident to investigation

Softdocs streamlines law enforcement workflows with digital forms, automated processes, and secure document storage — reducing paperwork, improving evidence management, enhancing collaboration, and increasing transparency, efficiency, and officer availability.

Efficient case management is crucial for law enforcement agencies to ensure thorough investigations, timely prosecutions, and adherence to legal requirements. Softdocs empowers law enforcement with a secure, searchable document archive for incident reports, arrest reports and booking logs, witness statements and interview notes, evidence logs and chain-of-custody documentation, and more.

Maintaining accurate and up-to-date criminal history jackets helps track criminal activity, identify repeat offenders, and inform investigative decisions. Softdocs can significantly enhance this process by providing a secure and efficient platform for managing criminal history documentation.

Accurate and efficient incident reporting is crucial for police departments to track crime trends, allocate resources effectively, and ensure transparency. Softdocs significantly enhances incident reporting by capturing data in electronic forms and automating the routing of indident information.

Managing public records requests efficiently and securely is crucial for building citizen trust. Softdocs provides a centralized platform for receiving, processing, and fulfilling public records requests electronically.
CJIS Compliant

Criminal Justice Information Services (CJIS) Compliance

Softdocs’ cybersecurity framework is built on the NIST 800-53 standards and fully aligns with the Criminal Justice Information Services (CJIS) Security Policy. As a division of the FBI, CJIS defines rigorous requirements to safeguard sensitive criminal justice data, including criminal records and biometric information. By adhering to these controls, Softdocs ensures the confidentiality, integrity, and availability of critical information across all levels of law enforcement. This compliance promotes secure data exchange and reinforces trust by providing a consistent, federally recognized framework for information security across the criminal justice system.

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Fire Departments

Enhancing prevention, response, and training

Softdocs helps fire departments streamline recordkeeping, automate workflows, and centralize documents — improving compliance, resource planning, and emergency response. Mobile data capture, GIS integration, and easy access to SOPs boost efficiency and safety.

The demanding environments of fire departments require efficiency and clear communication. Managing a vast amount of departmental documents, including training records, inspection reports, and emergency response protocols, is cumbersome with paper. The Softdocs Platform empowers fire departments to streamline document management processes, foster collaboration, and ensure all critical information is readily accessible.

Fire departments investigations play a critical role in determining the cause of fires, mitigating future risks, and holding those responsible accountable. They often juggle complex investigations while managing mountains of paperwork and evidence. Softdocs, a secure digital investigation platform, empowers fire investigators to streamline case management, collaborate efficiently with external agencies, and leverage data analytics to identify fire cause trends and implement preventative measures. 

Ensuring a well-trained and certified firefighting force is paramount for fire department readiness and firefighter safety. Departments manage a complex web of training programs, certifications, and individual firefighter records. The Softdocs Platform drastically streamlines training record-keeping, automates certification tracking, facilitates knowledge sharing, and integrates with HR systems to support a more prepared, compliant, and efficient fire service.

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Emergency Management

Building resilience through preparedness and coordination

Softdocs empowers emergency management with digital response plans, automated workflows, secure document storage, and real-time collaboration — enhancing preparedness, coordination, and recovery while ensuring data security, transparency, and public trust.

Centralize hazard mitigation plans in Softdocs for secure, organized access and track all document changes with audit trails and collaborate seamlessly with internal teams and external partners using real-time co-editing and secure sharing. Digitize public outreach, emergency supply, training, and grant documents. Improve preparedness, streamline reporting, and maintain readiness with easily accessible, centralized resources.

Digitize EOC activation procedures, resource management docs, and incident forms in the Softdocs Platform for instant access and efficient emergency coordination. Enable real-time collaboration, standardized reporting, and secure multi-agency communication. Store public info templates, damage assessment forms, and after-action reports to streamline response, improve situational awareness, and support future planning and recovery.

Centralize recovery data, grant documents, and long-term plans in the Softdocs Platform for a clear view of post-disaster needs and progress. Store debris contracts, public assistance info, and volunteer records for fast, organized access. Simplify case management with secure storage of individual assistance files, enabling efficient communication and coordination throughout the recovery process.

Digitize and centralize all hazard mitigation documents in the Softdocs Platform, including plans, outreach materials, supply lists, and regulatory files. Eliminate paper, ensure secure access, and simplify document retrieval with automated classification and indexing. Enable collaboration across agencies with real-time co-editing, maintain audit trails for transparency, and keep public education materials accessible to support community preparedness.

Essential Features for Public Safety Departments

security

Security

Government records are protected with a platform adhering to NIST 800-53 and SOC 2 Type I & II standards.

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Mobile-Ready

The platform is web-native and mobile-ready to facilitate information capture and access from the field.

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User Experience

Our software is purpose-built to provide an intuitive, simple, and powerful user experience for every colleague.

workflow

Workflow Automation

Dictate processes with drag-and-drop tools that empower your team to serve constituents with a whole new speed.

Platform Capabilities Powering LEAs, Fire, and Emergency Services

Document Management

Secure student records, HR, finance, and other documents within an integrated repository.
Workflow Automation

Design digital, no-code workflows to transform, simplify, and enforce key business processes.
User-Friendly eForms

Build user-friendly eForms to securely and reliably capture precise key data.

Ready to learn more?

Softdocs supports city, county, and state departments and agencies across the United States, from boards of nursing to city police to departments of public safety.

No document management and process automation system can better support law enforcement, fire departments, and emergency services — and no company can equal our level of customer service and dedication to the public sector.

Contact us today. We'd love to show you what's possible.