Document Management and Process Automation for Licenses and Permits

Ensure public safety and consumer protection with a secure digital platform that facilitates fast, paperless, and accurate citizen experiences.

Modernize with Secure, Paperless, Efficient Licensing Processes 

Your department of professional licensing is chartered to ensure public safety and consumer protection across your state. Softdocs empowers your mission with a secure digital platform that facilitates positive and efficient citizen experiences.

  1. Replace PDFs and paper photocopies with online forms that you control
  2. Keep vast licensing records carefully organized and easily searchable to answer inquiries within seconds
  3. Automate workflow steps with email reminders to complete approval processes
  4. Reclaim staff time, office space, and expenses

The Softdocs Platform empowers your department to do more — without budgeting for more workers.

Softdocs for Licenses and Permits

The Softdocs Platform supports your offices, boards, bureaus, and departments of professional licensing controlling medical, behavior sciences, disability services, technical engineering, teachers, insurance agents, lawyers, real estate, and beyond — while delivering a modern, fast, and secure citizen experience.

Licensing Units

From first submission to renewal.

Your Licensing Unit ensures only qualified professionals are granted licenses. Processing applications, verifying qualifications, and issuing licenses traditionally requires a high volume of paper forms, manual data entry, and physical document management. Inefficiencies and errors are common. 

With the Softdocs Platform, you can use electronic forms, automated workflows, and secure storage to streamline processing, reduce errors to almost zero, and enjoy real-time collaboration with colleagues — ensuring faster, safer, and highly productive licensing operations with budget-constrained staff.

Investigations Unit

Build trust with transparency.

Your Investigations Unit upholds public trust by ensuring licensed professionals adhere to ethical standards. Handling and investigating complaints, gathering evidence, and recommending disciplinary actions typically involves dealing with paper forms, physical evidence, and manual case files. This leads to delays and difficulty tracking the progress of investigations.

Using the Softdocs Platform, digitize complaint intake with online forms and securely organize case files. Plus, automate routing, take advantage of online collaboration, protect confidentiality, and track every action with audit trails for transparent, efficient investigations.

Essential Features for Licensing and Permitting Units

security

Security

Government records are protected with a platform adhering to NIST 800-53 and SOC 2 Type I & II standards.

accessibility

Accessibility

The platform is WCAG 2.2 AA compliant, web/mobile-friendly, and built with accessibility to benefit every citizen.

ux

User Experience

Our software is purpose-built to provide an intuitive, simple, and powerful user experience for every colleague.

workflow

Workflow Automation

Dictate processes with drag-and-drop tools that empower your team to serve constituents with a whole new speed.

Solution Focus: Records Management

Every professional licensing board generates a significant volume of documentation: applications, investigation reports, disciplinary hearing transcripts, board meeting minutes, public complaints, and correspondence.

Softdocs centralizes and organizes all records in a secure, online repository, eliminating paper files completely and enabling protected access from any location. Advanced search tools and version control ensure your team always work with correct, up-to-date records.

To maximize compliance, automated retention policies control document lifecycles, triggering expiration alerts, creating detailed audit trails, and securely disposing of outdated files according to your retention schedules.

Platform Capabilities Powering Licensing and Permitting

Document Management

Secure student records, HR, finance, and other documents within an integrated repository.
Workflow Automation

Design digital, no-code workflows to transform, simplify, and enforce key business processes.
User-Friendly eForms

Build user-friendly eForms to securely and reliably capture precise key data.

Ready to learn more?

Softdocs supports city, county, and state departments and agencies across the United States, from boards of nursing to city police to departments of public safety.

No document management and process automation system can better support your licensing and permitting units, and no company can equal our level of customer service and dedication to the public sector.

Contact us today. We'd love to show you what's possible.